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Frequently Asked Questions

International express shipping is a process that demands both speed and precision. At Solmaz Express, we’re here to make it as simple and transparent as possible. From shipment creation to delivery, from pricing to customs procedures, we’ve compiled answers to the most common questions you may have. If you’re looking for clarity and confidence before shipping abroad, we invite you to explore the FAQ section below.

01

Which countries can I ship to with Solmaz Express?

Thanks to our exclusive partnerships with global carriers like DHL, FedEx, and UPS, Solmaz Express enables delivery to over 200 countries—from the Americas to Europe, and from the Middle East to Asia.
All shipments, whether personal or commercial, are delivered safely with door-to-door service.

For express shipments, delivery typically takes 1–3 business days.
Timeframes may vary depending on the destination country and the carrier’s local network capacity.

You must provide the recipient’s full name, address, phone number, postal code, and country.
Commercial shipments require a proforma or commercial invoice, while personal shipments generally need a basic declaration.
The contents of the shipment must be clearly stated.

Yes. Your package will be collected from your address on the date you select.
Once you create a shipment through our panel, we dispatch a courier to your location.

Pricing is based on the actual weight or the volumetric weight (whichever is higher), and varies depending on the carrier, destination country, and delivery speed.
We offer clear, all-inclusive pricing with no hidden fees.

You can ship documents, e-commerce products, samples, and gifts, as long as they are legal and permitted.
Hazardous materials, explosives, prohibited, or counterfeit items cannot be shipped.

Once your shipment is created, you’ll receive a tracking number.
You can monitor the status 24/7 via our online dashboard, and receive SMS and email updates throughout the process.

No. Solmaz Express manages the entire customs clearance process on your behalf.
As long as the required documents are provided accurately, our expert team handles all formalities.

All shipments are covered by insurance.
In the event of damage, you can submit a claim to initiate the compensation process through us.

Our system enables real-time tracking to prevent delays.
In rare cases of delivery failure, we coordinate directly with the carrier to resolve the issue and offer options such as return or reshipment.

Frequently Asked Questions